Travel and tourism brands are increasingly using chatbots and conversational AI to enhance customer engagement by offering 24/7 support, personalized travel recommendations, and seamless booking processes. AI-driven tools help streamline customer interactions, automate FAQs, and provide instant assistance with itinerary changes or booking confirmations.
Additionally, they boost e-commerce by integrating upselling opportunities for hotels, flights, and experiences directly within the conversation, leading to improved conversion rates and customer satisfaction.
Here are some of the brands we've helped go #AI-First
Bristol Airport (UK) | Conversational AI Customer Service Chatbot
Bristol Airport (BRS) is at the forefront of innovation in the UK transport sector, and saw the opportunity to leverage Generative Artificial Intelligence (AI) to re-shape the way they inteact with passengers.
“Customers to Bristol Airport historically have a lot of questions around areas like parking or security, especially when plans change”, said Richard Thomasson, Head of Customer Operations Bristol Airport. “An AI chatbot from Voxly Digtial is a great opportunity to make a difference - providing real-time answers and 24/7 information”.
TUI Travel
My Holiday Memories is a Facebook Chatbot experience that allows travellers to get fun video memory's of their recent trip. Videos are fun and sharable.
Mr & Mrs Smith
Mr & Mrs Smith is the travel club for hotel lovers, home to a hand-picked collection of the world's best boutique and luxury hotels that you can book online or via our round-the-clock expert travel team, Smith24.
Our Alexa skill is all about inspiring you to travel – ask Mr & Mrs Smith to find you a hotel based on your personal preferences or let us inspire you with the very latest additions to our collection.
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Seek inspiration from Smith’s curated collection of more than 1,000 boutique hotels.
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Schedule a call back by Smith’s expert 24/7 team.
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Refine your search by facilities, hotel types and holiday styles.
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Shortlist your favourites to create your own travel wish list.